Refund policy

Return Policy

Not satisfied? No problem! At propertiesproject, we strive to exceed your expectations with our products and service. For that reason, you can return your purchase for up to fourteen (14) days from the date your purchase is delivered to you.

All returns must be in their original, unopened box or packaging.


To return an order:

  • Go to Order History tab in My Account and copy the order number of the order you wish to return.
  • Email with the subject line "Returns Request". In the body of the email, you must provide the applicable order number, the particular item or items you would like to return and include the reason for the return.
  • Within 72 hours, a propertiesproject customer support agent will provide you with return instructions, and a prepaid return label via email, as necessary.
  • Drop your return off at any UPS drop-off location, or schedule a pick up through UPS, as needed. It's that easy!.

Once your return is received at our processing center, you will receive a full refund within seven (7) business days along with an email confirmation.